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my-superpowers

4 min read

My Superpowers

What I’m actually good at—explained without jargon.

For detailed skill pages, see the Skills section. For concrete examples, see my projects portfolio or career highlights.

The Core Four

These are my main strengths. If a job needs these, I’m a fit.

1. 🎯 Making Customers Successful

What it means: After someone buys software, I make sure they actually get value from it. I check in, solve problems, build relationships, and ensure they renew.

Evidence:

Key skills: Customer Health Monitoring, Escalation Management, Strategic Account Management

Industry terms: Customer Success, Account Management, Retention

2. 🚀 Implementing Software

What it means: When an organization buys new software, I set it up for them. Requirements, configuration, data migration, training, go-live—the whole journey.

Evidence:

Key skills: Implementation & Deployment, Data Migration, Change Management

Industry terms: Implementation, Professional Services, Solutions Delivery

3. 📚 Training & Enablement

What it means: Teaching people how to use software effectively. Not just “click here”—actually helping them change how they work.

Evidence:

Key skills: Training & Enablement, Product Adoption, Onboarding

Industry terms: Enablement, Customer Education, Adoption

4. 📊 Data & Dashboards

What it means: Turning raw data into useful insights. Building dashboards, tracking metrics, making decisions based on evidence.

Evidence:

Key skills: Power BI, Customer Health Monitoring

Industry terms: Analytics, Business Intelligence, Power BI

The Differentiators

These set me apart from other candidates.

🏛️ Government Expertise

I have a Master’s in Public Administration and worked inside government for 5 years before becoming a consultant. I understand government operations, procurement, and stakeholders in a way most people don’t.

Proof: MPA degree, Court Clerk experience, 100+ government implementations

Key skill: Public Sector & GovTech

🔀 Both Sides of the Table

I’ve been the customer AND the consultant. I implemented software for my own organization (Morton Grove Technology Modernization), then joined the vendor and implemented it for 100+ others. This gives me empathy and insight that’s rare.

Proof: Client-side PM → Vendor consultant

📈 I Build Systems

I don’t just do the work—I create processes, playbooks, and tools that scale. My playbooks were adopted across 87% of my portfolio. I make things repeatable.

Key skill: Playbook Development

🧯 Crisis Management

When things go wrong, I stay calm and fix them. 13 of 14 executive escalations resolved without giving away the farm. I protect relationships AND the business.

Key skill: Escalation Management

The Technical Stuff

For the tech-savvy in the crowd:

SkillLevelNotes
Power BICertifiedMicrosoft credential, daily use
ExcelAdvancedPivot tables, VLOOKUP, data analysis
SalesforceFamiliarUsed it, not expert
SQLBasicCan write simple queries
Data MigrationStrongCore part of my job
API/IntegrationsConceptualUnderstand them, don’t code them

The Soft Stuff

The interpersonal skills that make everything else work:

  • Communication — I can explain complex things simply (hence this page)
  • Relationship building — Customers trust me; I’ve maintained accounts for years
  • Problem solving — I figure things out, especially under pressure
  • Organization — I manage 15-20 projects simultaneously
  • Patience — Government moves slowly; I’m okay with that

What I’m NOT

Being honest about gaps:

  • Not a developer — I can’t write production code
  • Not a salesperson — I don’t do cold calling or quota-driven sales
  • Not a designer — I make functional things, not beautiful things
  • Not a manager (yet) — I’ve led projects, not teams

Go Deeper

Want more detail on specific skills? Check out:

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