Projects Portfolio
Evidence of my work, organized by impact and relevance.
This is my proof—concrete examples of what I’ve delivered, with measurable results.
Signature Projects (Universal Evidence)
These projects demonstrate multiple skills and appear across all role types:
100+ Municipal Court Implementations
Led 100+ software implementations with 92% on-time, 95% on-budget delivery Skills: Implementation & Deployment, Training & Enablement, Public Sector & GovTech
Training & Enablement Program
Delivered 120+ sessions to 650+ users with 4.8/5 satisfaction Skills: Training & Enablement, Product Adoption, Change Management
Customer Success Playbook System
Created standardized playbooks adopted across 87% of portfolio Skills: Playbook Development, Change Management, Onboarding
Executive Escalation Resolution Program
Resolved 13/14 executive escalations without commercial concessions Skills: Escalation Management, Executive Relationship Management
Customer Health Dashboard System
Built Power BI dashboards detecting at-risk accounts 1-2 weeks earlier Skills: Power BI, Customer Health Monitoring, Scaled & Digital Customer Success
Implementation & Deployment Projects
CentralSquare EAM Rollout
Co-led Public Works EAM implementation, 20% work-order backlog reduction Skills: EAM & Asset Management, Implementation & Deployment, ArcGIS
Morton Grove Technology Modernization
Led $200K annual value technology modernization across village departments Skills: Implementation & Deployment, Change Management, Public Sector & GovTech
Tyler Municipal Justice Client-Side PM
Client-side PM for court software (same system later implemented 100+ times as vendor) Skills: Municipal Courts, Implementation & Deployment
SAP EAM Implementation Support
Supported SAP EAM rollout, 35% faster inspection-to-closeout time Skills: EAM & Asset Management, Data Migration
FOIA Platform Launch
Launched village-wide FOIA platform, saving 20 staff hours/week Skills: Implementation & Deployment, Public Sector & GovTech
Customer Success & Enablement Projects
First 30 Days Adoption Program
Designed post-launch onboarding with role-based training and office hours Skills: Onboarding, Training & Enablement, Product Adoption
Pooled Portfolio Model
Managed pooled portfolio of ~100 accounts/year through structured engagement Skills: Scaled & Digital Customer Success, Customer Health Monitoring
Conversion Intake Optimization
Improved data conversion sign-off from 24→15 days (37% faster) Skills: Data Migration, Playbook Development
Technical & Integration Projects
RMS Ingest Integration Fix
Resolved critical RMS integration issue, ~95% reduction in failed records Skills: API & Integrations, Escalation Management
SSO First-Time-Right Initiative
Created SSO checklist achieving first-time-right on next 4 projects Skills: API & Integrations, Playbook Development
Status Pack Automation
Automated status reporting, saving 8-10 hours/week, surfacing risks earlier Skills: Power BI, Customer Health Monitoring
Public Sector Specialist Projects
Court Clerk - Administrative Hearings
Court Clerk for Administrative Hearings (100s of hours in proceedings) Skills: Municipal Courts, Public Sector & GovTech
Illinois Vehicle Code Reconciliation
Reconciled offense codes across legacy systems and IVC for dozens of courts Skills: Illinois Vehicle Code, Municipal Courts, Data Migration
By Role Type
Looking for specific evidence aligned with target roles?
- GovTech & Public Sector — See public sector experience
- Implementation & Professional Services — See implementation portfolio
- Enablement & Adoption — See training and enablement work
- Scaled & Digital CS — See scalable CS programs
- Enterprise Strategic CS — See strategic CS work
More Context
See the narrative version: What I’ve Done See skills these projects demonstrate: My Superpowers Back to home: Welcome
For detailed project write-ups, click any project title above. Each includes Context, Action, and Results.