API & Integrations
Description
Configuring and troubleshooting integrations between software systems—including APIs, SFTP transfers, scheduled data feeds, and third-party system connections. Involves understanding data flows, mapping requirements, coordinating with technical teams, and resolving integration issues.
Proficiency Breakdown
| Dimension | Level | Notes |
|---|---|---|
| Theoretical knowledge | ⭐⭐⭐⭐☆ | API concepts, data flows |
| Practical application | ⭐⭐⭐⭐☆ | Configured integrations on 50+ projects |
| Teaching ability | ⭐⭐⭐☆☆ | Can explain to non-technical audiences |
| Industry currency | ⭐⭐⭐⭐⭐ | Essential for enterprise software |
Self-assessment: Advanced. Configured integrations across 50+ implementations including API, SFTP, e-ticketing vendors, probation systems, and RMS. Not a developer, but can troubleshoot, coordinate with technical teams, and explain integration concepts to customers.
Evidence & Proof Points
Specific Accomplishments
- Configured integrations with third-party systems via API, SFTP, and scheduled data feeds
- Partnered with technical teams on data migration and validation
- Led integration activities including data conversion, offense code mapping, and interface configuration
- Troubleshot and resolved complex technical challenges (RMS ingest, GL mapping, SSO/SAML)
- Designed integrations with e-ticketing vendors (Brazos/Enforcement Mobile), probation systems
Quantifiable Results
| Metric | Value | Context |
|---|---|---|
| Interface reject rate | <0.4% | After tuning |
| Conversion defects | ≤0.7/1,000 | Migrated records |
| Integration projects | 50+ | API, SFTP, data feeds |
Integration Types Worked With
- REST APIs
- SFTP file transfers
- Scheduled data feeds
- E-ticketing (Brazos, Enforcement Mobile)
- Probation/supervision systems
- RMS (Records Management Systems)
- GL/financial systems
Resume Presence
Appears in: 7/25 variants
Variants: Veritone, IL SOS, Anthropic, OpenGov PM, PayPal, Intercom, Airtable
How I typically phrase this skill:
“Configured integrations with third-party systems via API, SFTP, and scheduled data feeds; partnered with technical teams on data migration and validation”
Variations by context:
| Context | Framing |
|---|---|
| Technical audience | ”Led integration activities including API configuration, SFTP setup, data conversion, and interface troubleshooting” |
| Non-technical audience | ”Connected software systems to ensure data flows smoothly between platforms” |
| Leadership focus | ”Coordinated cross-functional technical resources to deliver complex integration requirements” |
Demonstrated in Projects
Primary evidence:
- RMS Ingest Integration Fix — Resolved critical API integration issue, ~95% reduction in duplicate/failed records
- SSO First-Time-Right Initiative — SSO integration optimization
Supporting evidence:
- 100+ Municipal Court Implementations — Managed integrations across court systems (e-ticketing, probation, RMS)
Related Skills
Parent/Umbrella
Sibling Skills (often paired with)
Sub-skills/Specializations
- API troubleshooting
- SFTP configuration
- Data mapping
- Interface testing
Interview Notes
Common questions about this skill:
- “Describe a complex integration you configured.”
- “How do you troubleshoot integration failures?”
- “How do you explain technical integration concepts to non-technical stakeholders?”
Your STAR story:
- Situation: RMS ingest integration failing with duplicate and rejected records threatening go-live timeline
- Task: Diagnose issue and implement fix while protecting project timeline
- Action: Coordinated with vendor and internal API dev; added retries, alerting, and payload normalization; validated fix in test environment
- Result: Duplicate/failed records reduced ~95%; timeline protected; account became reference
ATS Keywords
API, API Configuration, Integrations, System Integration, SFTP, Data Integration, Third-Party Integration, REST API, Data Feeds, Interface Configuration