What I’ve Done
The highlight reel—what I’ve accomplished and why it matters.
The Numbers That Matter
| Metric | Value | Why It Matters |
|---|---|---|
| Implementations | 100+ | I’ve helped 100+ organizations go live on new software |
| On-time delivery | 92% | I hit deadlines consistently |
| Training sessions | 120+ | I’ve trained hundreds of people |
| Training satisfaction | 4.8/5 | People actually like my training |
| Escalations resolved | 13/14 | I fix problems without losing customers |
| Users trained | 650+ | At scale, not just 1:1 |
Career Timeline
Now: Tyler Technologies (2020-2025)
Role: Implementation Consultant / Customer Success
The core of my experience. I help government organizations implement and succeed with court management software.
What I do:
- Lead software implementations from kickoff to go-live
- Train court staff and administrators
- Build customer relationships and ensure adoption
- Resolve escalations when things go sideways
- Create scalable processes (playbooks, templates, dashboards)
Before: Local Government (2015-2020)
Roles: Management Analyst (Morton Grove), Deputy Village Clerk (Itasca), Court Clerk
I worked inside government before I started serving government as a consultant. This is rare—most consultants have never been the customer.
What I learned:
- How government actually operates (budgets, politics, stakeholders)
- What it’s like to implement software as the customer
- Court operations from the inside (I ran hearings)
Greatest Hits
Here are the projects I’m most proud of. Click through for details.
100+ Municipal Court Implementations
The headline: Delivered 100+ court software implementations with 92% on-time, 95% on-budget delivery.
Why it matters: This is scale + quality. Most people do a handful of implementations—I’ve done this systematically across 100+ organizations.
Customer Health Dashboard System
The headline: Built dashboards that detect at-risk customers 1-2 weeks earlier than manual review.
Why it matters: Proactive > reactive. This shifted the team from firefighting to prevention.
Training & Enablement Program
The headline: 120+ training sessions, 650+ users, 4.8/5 satisfaction.
Why it matters: I don’t just do implementations—I make customers successful long-term through training that sticks.
Executive Escalation Resolution Program
The headline: Resolved 13 of 14 executive escalations without commercial concessions.
Why it matters: When things go wrong, I fix them without giving away the farm.
Customer Success Playbook System
The headline: Created standardized playbooks adopted across 87% of the portfolio.
Why it matters: I build systems, not just relationships. My work scales beyond me.
Morton Grove Technology Modernization
The headline: Delivered $200K annual value through technology modernization as a government employee.
Why it matters: I’ve been on both sides of the table—I know what it’s like to be the customer.
The “Both Sides” Story
This is my unique angle:
1. Worked IN government
- Court Clerk (ran hearings)
- Deputy Village Clerk
- Management Analyst
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2. Implemented software AS the customer
- Led Tyler Technologies implementation for my village
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3. Joined the vendor
- Now I implement that same software for 100+ other organizations
Why this matters: I understand customers in a way most consultants don’t. I’ve sat in their chair. I’ve felt their frustrations. I’ve been on the receiving end of bad implementations.
Explore the Details
See specific project case studies: Projects Portfolio
See skills demonstrated: My Superpowers
See how these align with roles:
- GovTech & Public Sector
- Implementation & Professional Services
- Enablement & Adoption
- Scaled & Digital CS
- Enterprise Strategic CS
Or just ask me! 📱 815-307-2708