Tyler Municipal Justice Client-Side PM
One-Liner
Served as client-side Project Manager for Tyler Municipal Justice implementation—the same court case management system later implemented across 100+ courts as a vendor consultant.
Full Context
The Situation
Village of Morton Grove was implementing Tyler Municipal Justice for its Administrative Hearings Department. As a municipality, Morton Grove needed a project manager to coordinate internal stakeholders, manage vendor relationship, drive requirements, oversee testing, and ensure successful adoption.
Your Role
Client-side Project Manager. Owned the municipality’s side of the implementation: requirements gathering, stakeholder coordination, UAT, training, and change management. Worked directly with Tyler Technologies consultants.
The Approach
- Led internal requirements gathering across court staff and stakeholders
- Coordinated with Tyler implementation consultants
- Managed vendor relationship and held Tyler accountable to timeline
- Oversaw data migration from legacy systems
- Coordinated UAT with court staff
- Led change management and user adoption
- Managed go-live preparation and cutover
The Outcome
Successful on-time go-live. Court staff adopted new system. Gained invaluable customer-side perspective that later informed 100+ implementations as a vendor consultant. This experience is what led to joining Tyler Technologies.
Metrics & Impact
| Metric | Value | Context |
|---|---|---|
| Implementation | Successful | On-time go-live |
| System | Tyler Municipal Justice | Court case management |
| Perspective | Customer-side | Later became vendor-side |
Responsibilities
| Phase | Activities |
|---|---|
| Requirements | Internal stakeholder interviews, documentation |
| Vendor management | Accountability, timeline, deliverables |
| Testing | UAT coordination, issue tracking |
| Training | Change management, user adoption |
| Go-live | Cutover planning, support |
Skills Demonstrated
Primary Skills
Secondary Skills
Resume Usage
Appears in: 2/25 variants
Strategic Note: This project tells a unique story—you implemented the same system as both customer and vendor. Use when demonstrating:
- Empathy for customer challenges
- “Both sides of the table” perspective
- Why you understand implementation pain points
Bullet Point Versions
Technical audience (detailed):
Served as client-side PM for Tyler Municipal Justice implementation—led requirements, coordinated UAT, managed vendor relationship, and drove adoption—later implementing the same system across 100+ courts as a vendor consultant.
General audience (accessible):
Led our organization’s implementation of new court software as the customer, then later joined the vendor and implemented the same system for 100+ other courts.
Leadership focus (strategic):
Unique “both sides of the table” experience—implemented Tyler Municipal Justice as a customer, then delivered 100+ implementations of the same system as a consultant.
Abbreviated (space-constrained):
Client-side PM for Tyler implementation; later implemented same system 100+ times as vendor.
Transferable Themes
- Problem-solving under ambiguity
- Cross-functional collaboration
- Technical execution
- Leadership / influence without authority
- Process improvement
- Innovation / creative solution
- Crisis management
- Data-driven decision making
- Stakeholder management
- Scaling / growth
- Cost reduction
- Revenue generation
Best theme for this project: Customer empathy through direct experience
Interview Preparation
STAR Format
Situation: Morton Grove was implementing Tyler Municipal Justice for Administrative Hearings. As a municipality, we needed someone to own the customer side—requirements, vendor management, testing, adoption.
Task: Serve as client-side PM ensuring successful implementation and adoption.
Action:
- Led internal requirements gathering
- Coordinated with Tyler consultants and held them accountable
- Managed data migration from legacy systems
- Oversaw UAT with court staff
- Led change management and training
- Managed go-live and cutover
Result: Successful on-time go-live. Staff adopted system. Gained customer perspective that shaped my approach when I later joined Tyler and implemented the same system 100+ times.
Likely Follow-up Questions
- “What did you learn as a customer that you applied as a vendor?”
- “How did this experience influence how you treat your customers?”
- “What would you have done differently as the customer?”
Potential Challenges/Objections
| Concern | Response |
|---|---|
| ”One implementation as customer isn’t much” | Agreed—but it’s the perspective that matters. I know what it feels like to be on the receiving end. That empathy shows in every customer interaction. |
Strategic Value
This is a powerful narrative:
- Worked IN a court (Court Clerk)
- Implemented court software AS the customer
- Joined the vendor
- Implemented the same software 100+ times
Very few candidates can tell this story. Use it to demonstrate customer empathy and operational credibility.
Related
Parent organization: Village of Morton Grove Part of: Morton Grove Technology Modernization Led to:
Related projects:
Reflection
What went well:
- Learned vendor management from customer side
- Understood what customers really need
- Built relationship that led to career opportunity
What you’d do differently:
- Pushed harder on certain requirements
- More involvement in data migration planning
Unexpected lessons:
- Customers and vendors have different priorities
- Timeline pressure feels different from customer side
- Adoption is the customer’s responsibility—but vendor can help or hurt
Featured In
Main pages:
- what-ive-done — Demonstrates unique “both sides of the table” perspective: customer to vendor
- my-superpowers — Primary evidence for municipal courts expertise and customer empathy
Target roles:
- GovTech & Public Sector — Primary evidence: client-side court implementation PM experience
- Implementation & Professional Services — Supporting evidence: understanding of customer-side challenges
Related: See Court Clerk - Administrative Hearings, 100+ Municipal Court Implementations