Morton Grove Technology Modernization
One-Liner
Led technology modernization initiative delivering $200K annual value through enterprise software rollouts, workflow automation, and cross-departmental adoption.
Full Context
The Situation
Village of Morton Grove was operating on outdated systems with manual processes, paper workflows, and siloed data. Staff productivity was limited by legacy technology. Leadership wanted to modernize operations while managing tight municipal budgets.
Your Role
Management Analyst responsible for identifying modernization opportunities, managing software implementations, building automated workflows, driving adoption across departments, and quantifying value delivered.
The Approach
- Assessed current state across departments; identified high-impact modernization opportunities
- Led enterprise software implementations:
- CentralSquare EAM for Public Works
- Tyler Municipal Justice for Administrative Hearings (client-side PM)
- Village-wide FOIA platform
- Built automated workflows using SharePoint and Power Automate
- Created training materials and led change management for rollouts
- Partnered with IT, Finance, and department heads to ensure adoption
- Tracked and documented value delivered
The Outcome
$200K annual value through productivity gains, reduced manual processes, and improved operations. Multiple successful system go-lives. Strong adoption across departments. Created foundation for vendor-side expertise.
Metrics & Impact
| Metric | Value | Context |
|---|---|---|
| Annual value delivered | $200K | Productivity and efficiency gains |
| FOIA platform savings | 20 hrs/week | Staff time on records requests |
| Workflow automation | 10 FTE hrs/week | Across 3 departments |
| EAM backlog reduction | 20% | Work order backlog |
| PM compliance | 85% | Preventive maintenance |
| Staff trained | 40+ | Field and office |
Systems Implemented
- CentralSquare EAM (asset management)
- Tyler Municipal Justice (court case management)
- FOIA platform (records requests)
- SharePoint/Power Automate workflows
Skills Demonstrated
Primary Skills
Secondary Skills
Resume Usage
Appears in: 25/25 variants (universal)
Bullet Point Versions
Technical audience (detailed):
Led enterprise software implementations (CentralSquare EAM, Tyler Municipal Justice, FOIA platform) and built Power Automate workflows delivering $200K annual value across municipal departments.
General audience (accessible):
Led technology modernization initiative for municipal government, implementing new systems and automating workflows that delivered $200K in annual value.
Leadership focus (strategic):
Drove digital transformation for Village of Morton Grove, delivering $200K annual savings while managing change across departments and building foundation for continued modernization.
Abbreviated (space-constrained):
Led municipal technology modernization; delivered $200K annual value.
Transferable Themes
- Problem-solving under ambiguity
- Cross-functional collaboration
- Technical execution
- Leadership / influence without authority
- Process improvement
- Innovation / creative solution
- Crisis management
- Data-driven decision making
- Stakeholder management
- Scaling / growth
- Cost reduction
- Revenue generation
Best theme for this project: Driving organizational change and modernization
Interview Preparation
STAR Format
Situation: Village of Morton Grove was running on outdated systems—paper workflows, siloed data, manual processes. Staff productivity was constrained. Budget was limited. Leadership wanted modernization but needed clear ROI.
Task: Identify highest-impact modernization opportunities, lead implementations, drive adoption, and demonstrate measurable value.
Action:
- Assessed operations across departments; prioritized based on impact and feasibility
- Led CentralSquare EAM rollout for Public Works—configured system, established PM schedules, trained 40+ staff
- Client-side PM for Tyler Municipal Justice implementation (Administrative Hearings)
- Launched FOIA platform reducing records request handling by 20 hours/week
- Built Power Automate workflows for cross-departmental processes
- Created training materials and led change management
- Tracked and documented value delivered
Result: $200K annual value documented. EAM reduced work order backlog 20% and improved PM compliance to 85%. FOIA platform saved 20 staff hours/week. Strong adoption across departments. Demonstrated technology’s value to municipal leadership.
Likely Follow-up Questions
- “How did you calculate the $200K value?”
- “What resistance did you encounter and how did you handle it?”
- “How did you prioritize which systems to implement first?”
- “How did this experience influence your vendor-side work?”
Potential Challenges/Objections
| Concern | Response |
|---|---|
| ”Municipal government moves slowly—how did you drive change?” | Built coalition with department heads, demonstrated quick wins, engaged elected officials through regular updates. |
| ”$200K seems significant for one analyst” | Aggregated across multiple initiatives over 2 years; documented savings through time studies and process analysis. |
Strategic Value
This project is uniquely valuable because it shows:
- Both sides of the table: Client-side implementation PM → Vendor consultant
- Government experience: Direct municipal employment, not just serving government clients
- Quantified impact: $200K documented savings
- Full-stack modernization: Software + automation + change management
Related
Parent organization: Village of Morton Grove Similar projects:
- CentralSquare EAM Rollout
- Tyler Municipal Justice Client-Side PM
- FOIA Platform Launch
- SharePoint Power Automate Workflows
Led to:
Reflection
What went well:
- Built cross-departmental coalition for change
- Quantified value built credibility with leadership
- Created foundation for vendor-side career
What you’d do differently:
- More systematic documentation from the start
- Earlier engagement of union/labor considerations
Unexpected lessons:
- Government technology change is political, not just technical
- Being the customer first made me a better consultant later
Featured In
Main pages:
- what-ive-done — Major project demonstrating government modernization and multi-system delivery
- my-superpowers — Primary evidence for public sector & GovTech expertise and implementation capabilities
Target roles:
- GovTech & Public Sector — Primary evidence: municipal technology modernization, $200K value delivered
- Implementation & Professional Services — Supporting evidence: multi-system rollouts and change management
Related: See CentralSquare EAM Rollout, Tyler Municipal Justice Client-Side PM, FOIA Platform Launch